What does a Professional Pet Sitter do?
Caring pet owners know that most pets adjust better to their owner’s absence and experience less anxiety
and stress when they can remain their home environments. Pet sitters make this possible with daily visits to
your home. In addition to meals, exercise, playtime and cleaning litter boxes or cages, professional pet
sitters may also administer medications, walk dogs and perform other pet-care duties. That’s why in-home
pet care is the choice of pet owners and the “pet-preferred” method of vacation and travel care.
Pet sitters may also provide vital home-care services while you are away, including mail or newspaper
pick up, plant care and watering, placing trash outside for pickup or rotating the lights and opening or
closing the blinds to make your house look lived in. A professional pet sitter provides peace of mind for everyone.
Why should I use your services, when I might be able to get a friend, neighbor or relative to do it?
It is wonderful to have a friend, neighbor or relative willing to help you while you are away. However,
we are insured, certified through Pet Sitters International, and we won’t ask you to watch our pets when we
go out of town!
How do I get started with Stl Pet Watch ?
First, as soon as possible before you need our services contact us by calling us at 314-766-2311.
We will then contact you to set up a free Get Acquainted meeting to meet you and your pets.
We recommend that you contact us as soon as you know about your trip ensure your reservation.
What areas do you service?
Stl Pet Watch services Saint Louis Downtown, South City, South County, Central West End, Clayton, Maplewood,
Affton, Kirkwood, Webster Groves. Basically if your south of page and in side the 270 loop south.
What goes on at the Get Acquainted meeting?
You and your pets will meet the pet sitter and the pet sitter will get to meet you. We then discuss the pet and
house care services needed and the service period desired, complete the Service Agreement, the Pet Owner Profile,
the Pet Profile and the Veterinarian Release form, and then the pet sitter will obtain and test two house keys and
obtain 100% of the fees.
Is my personal information kept confidential?
Yes!! We do not disclose any client information to any third parties. All Service Agreements, Pet Owner Profiles,
Pet Profiles and the Veterinarian forms are kept in a locked cabinet at our office. Only the pet sitter will have
access to your personal information.
How much notice do you need for a cancellation?
Cancellations may be made up to two days in advance of the first scheduled service. After that period,
a cancellation fee equal to one visit will be charged. During holiday periods, cancellations may be made up to
TEN days in advance of the first scheduled service. After that a cancellation fee of 35% of the total reservation
will be charged.
Do you take “last-minute” reservations?
Yes, ONLY, if you are a current Client, and we already have your key, a completed original set of Stl Pet Watch
forms (Service Agreement, Pet Owner Profile, Pet Profile and Veterinarian Release) and a completed Service Agreement
addendum (can be done over the phone or by e-mail or by visiting our website). We will make every effort to accommodate
you if time permits. We will make every effort to accommodate last minute NEW clients, depending on the time and
resources available. Additional Charges May Be Applied.
What kind of animals do you care for?
We will care for almost any animal, as long as they do not pose a danger to the pet sitter?s safety.
Are you bonded and insured?
We are insured through Pet Sitters Associates, LLC for Pet Sitting. Bonding covers theft only, and our insurance
covers theft, loss of a pet, and much more. We are also bonded for your peace of mind
Do you administer medication to pets?
Yes, we will administer medication pills, drops and/or injections with a vet?s written approval and directions.
However, we will not administer medication to any animal that poses a danger to the sitter.
What if my property or pet is damaged while I am gone?
Stl Pet Watch agrees to provide the services stated in our service agreement in a reliable, caring and trustworthy manner.
However, we are only liable for claims arising from negligence or willful misconduct on our part. Due to the extreme unpredictability
of animals, we cannot accept responsibility for unusual mishaps (i.e., bites, furniture damage, spills, pet stains, etc.). Additionally,
if your pets have access to the outside, we are NOT responsible for injury, disappearance, or fines.
How am I billed and when is it due?
100% of the fee is expected at the completion of the Get Acquainted meeting. All Balances must be paid in full prior to service or we
have the right to refuse service. We currently only accept cash, personal checks, and payment via PayPal. We will not accept post-dated checks.
What do you do in case of an emergency?
It depends on the type of emergency. If something was to happen to your regular sitter, we have a backup sitter that can take over. If an
emergency occurs with your pets, we will first contact your vet and transport them if necessary. You will then be contacted about the situation.
If there is an emergency with your home, we will call you, your emergency contact and the appropriate authorities and/or a preferred repair service.
May I offer a gratuity to my pet sitter?
Yes, you may offer it directly to your sitter or send it to Stl Pet Watch , LLC. 100% of gratuities go to your pet sitter.
How do I get my key back when I return from my trip?
We will NOT leave it in a designated area. We can set up a $25 appointment to bring it back to you if you prefer not to be enrolled in the Ready Key Program.
What do you do with my key if it is on file?
Your security is important to us, we want to make sure that in case of a break in, you will be protected, that is why we have a special system
of coding your keys, your name and address are never with your key and they are locked up when not in use.
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